Returns Policy

• Any products that are damaged, defective or incorrectly supplied, must be communicated to the DOE Credit Officer within 7 days of receipt of goods.
• Special Orders of non-stocked goods or Non Standard Items may incur a 20% Restocking Fee which will be deducted from the value of the credit and is at the discretion of the Credit Officer.
• Freight costs for return of damaged, defective or incorrectly supplied items will be paid by DOE. Freight costs involved in returning incorrectly ordered items will be at the customer’s expense.
• Credit of goods is subject to approval upon return in original unopened, undamaged packaging and saleable condition.
• No return of goods will be accepted without prior approval from the Credit Officer, and must be accompanied by an invoice or receipt as proof of purchase.

Submit Return Request